Privacy Policy

1. Introduction

WRKFORCE ("we", "us", or "our") operates the www.wrkforce.co.uk website and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact forms.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Complete our contact form (name, email, company, and message)
• Communicate with us via email
• Subscribe to our mailing list or insights

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following lawful bases:

• Consent: When you submit our contact form, you are providing explicit consent for us to process your data to respond to your inquiry.
• Contractual Necessity: If we enter into a service agreement with you, we process your data to perform that contract.
• Legitimate Interests: We may process your data for our legitimate business interests, such as improving our services.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you requested information about our services
• Improve and optimize our website and services
• Send periodic newsletters or updates (only with your consent)
• Comply with legal obligations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We only share your information:

• With service providers who assist us in operating our website and conducting our business (e.g., email platforms) — these providers are contractually bound to use your data only as necessary to provide services to us.
• When required by law or in response to valid legal requests
• To protect our rights, privacy, safety, or property

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Typically:

• Contact form inquiries are retained for 3 years to manage client relationships and comply with legal obligations
• Email communications are retained for as long as necessary to provide support
• Newsletter subscribers' data is retained until they unsubscribe

7. Your Rights Under GDPR

If you are an EU resident, you have the following rights regarding your personal data:

• Right of Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data ("right to be forgotten"), subject to legal requirements.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to Object: You can object to certain types of processing, including marketing communications.

To exercise any of these rights, please contact us at hello@wrkforce.co.uk with your request.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. Contact Form & Marketing Communications

When you submit our contact form, your information is transmitted securely via Netlify Forms. By submitting the form, you consent to us contacting you about our services. You can unsubscribe from marketing communications at any time by replying to emails with "unsubscribe" or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@wrkforce.co.uk
• Website: www.wrkforce.co.uk

We will respond to your inquiry within 10 business days.